iCITA Vendor Alliance partner, OmniDesk offers a powerful outsourced NOC service to help you meet the needs of your customers as you scale up your business. Fully white-labelled, OmniDesk is designed to be an extension of your business, offering additional skills or coverage to give you a cost-effective way to extend your managed services ability, while completely preserving and growing your brand.
OmniDesk can offer a custom suite of services, reactive or proactive, level 1 to level 3, utilising skilled local Australian staff. A comprehensive on-boarding process allows you to identify particular products, services, or individual clients that OmniDesk can best help you support.
With 24/7 access to specialists and guaranteed service levels, you can use OmniDesk to support your cloud services, infrastructure, servers, networks, desktops, helpdesk and anything else your business requires.
Leverage wholesale resources to focus on your core business.
Choose to pay-as-you-go or get unlimited support for a set monthly fee.
Obtain true 24/7 ITIL Service Desk support from Australian-based technical specialists.
Increase productivity through improved system uptimes and monitoring.
Get expert IT help, how and when you need it.
Promote high levels of service through strict service level agreements (SLAs), providing guarantees around availability and performance of your client environments.
Reduced financial risk through fixed monthly management fees for increased control over your IT budget.
Promote increased performance and productivity through better uptime for your customer via proactive, real-time system monitoring and issue detection.
Access to knowledge and specialist expertise through the advice and knowhow of our certified professional teams.
Modular flexibility with options to tailor a solution to support and manage all, or part of your customers’ IT infrastructure, as determined by you.
Simple to manage costs.
Pay-as-you-need access to expert skills and resources.
Access to the complete range of specialist knowledge – from cloud to virtualisation.
Australian-based, true 24/7 support, white-labelled to support your brand.
Flexibility in how and what is managed.