Wholesale NOC Services

Your private on demand Service Desk.


The Service Desk is the central point of contact between your customer and you. It needs to be able to efficiently handle incidents, questions and requests 24 hours 7 days per week.

Many IT companies are outsourcing their IT support because of the advantages it offers to both them and their customers. iCITA members have access to an Australian based Service Desk manned by trained engineers.

Advantages of Outsourced IT Support

Cost Effective

Cost will always be a determining factor in any business. It is the driving reason why many businesses around the country and the globe are looking at third party support services as the solution to all their business needs.

After all, it is much more cost effective to have an IT company on call rather than to employ a fulltime IT Service Desk team as you will only have to pay for the IT services rendered.

Easy to reach

Our Outsourced Service Desk pride themselves on providing prompt service; wherever, whenever. Timely service is essential as you’ll never know when problems may arise. When something goes wrong you will have an IT Service Desk team ready to attend to your customer’s needs.

Local knowledge

Good quality service may be just around the corner. Don’t assume that you have to hire overseas to get good service at affordable prices. When you hire an IT Service Desk team through iCITA we will be able to tailor a solutions package to your particular needs.

Our vendor’s internal systems are fully configurable and staff are trained by iCITA to ensure that requests sent to “your” Service Desk are always answered according to your branding requirements.