iCITA Vendor : : OmniDesk


Always there when you need expert advice 24 hours a day, seven days a week!


iCITA Vendor Alliance partner, OmniDesk offers a powerful outsourced NOC service to help you meet the needs of your customers as you scale up your business. Fully white-labelled, OmniDesk is designed to be an extension of your business, offering additional skills or coverage to give you a cost-effective way to extend your managed services ability, while completely preserving and growing your brand.

OmniDesk can offer a custom suite of services, reactive or proactive, level 1 to level 3, utilising skilled local Australian staff. A comprehensive on-boarding process allows you to identify particular products, services, or individual clients that OmniDesk can best help you support.

With 24/7 access to specialists and guaranteed service levels, you can use OmniDesk to support your cloud services, infrastructure, servers, networks, desktops, helpdesk and anything else your business requires.


Hat-01Leverage wholesale resources to focus on your core business.

Hat-01Choose to pay-as-you-go or get unlimited support for a set monthly fee.

Hat-01Obtain true 24/7 ITIL Service Desk support from Australian-based technical specialists.

Hat-01Increase productivity through improved system uptimes and monitoring.

Hat-01Get expert IT help, how and when you need it.

Hat-02Promote high levels of service through strict service level agreements (SLAs), providing guarantees around availability and performance of your client environments.

Hat-02Reduced financial risk through fixed monthly management fees for increased control over your IT budget.

Hat-02Promote increased performance and productivity through better uptime for your customer via proactive, real-time system monitoring and issue detection.

Hat-02Access to knowledge and specialist expertise through the advice and knowhow of our certified professional teams.

Hat-02Modular flexibility with options to tailor a solution to support and manage all, or part of your customers’ IT infrastructure, as determined by you.

Hat-03Simple to manage costs.

Hat-03Pay-as-you-need access to expert skills and resources.

Hat-03Access to the complete range of specialist knowledge – from cloud to virtualisation.

Hat-03Australian-based, true 24/7 support, white-labelled to support your brand.

Hat-03Flexibility in how and what is managed.